Workflow management

• Resource planning and management

• Budgeting

• Process improvement across project life cycles

• Technology management (including agency operations management software)

• Vendor relationships

• Performance tracking
  
  As part of all that, they facilitate team collaboration to ensure efficient operations and successful project delivery.

  They act as a key link between account managers, project managers, finance, HR, and leadership. Because it’s such an integral role, it requires an extremely strategic mindset, excellent communication, and analytical skills.
  
  An agency operations framework defines the actionable steps needed to execute your business plan in the most efficient way possible. And with so many touchpoints where you could lose efficiency, we’ve created a framework that helps you make the right decisions across the business.

  This framework splits agency operations management into six core categories: 

  1. People

  2. Processes

  3. Technology

  4. Planning

  5. Profit